Rug Cleaning and Restoration Reviews
Your local rug cleaning and restoration specialists
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Looking for Superior Rug Cleaning at an affordable price?
Arcadia Rug Spa have all the specialist equipment and knowledge to clean your rug with care.
Rug Cleaning Reviews
Please take a few moments to read through some of our customer reviews. This may help you with your decision, and also give you peace of mind that you are choosing the right company to clean your precious rug.
Our Google Reviews
Robert Robertson
14:14 30 Nov 17
I've used Arcadia in the past, but recently tried out their off site rug cleaning service in Hartford. I have a large Chinese rug and a sheep skin rug both came back looking better than they were when bought new. Always a pleasure to deal with Derek and his wife. Thank you Bob
Lenny Davies
22:10 26 Oct 17
My Persian rug was certainly in need of a clean as it’s my dog’s favourite spot for crashing out on. WOW what a result, high spec cleaning at it’s best. If you only get your rug cleaned once a year like me, make sure you get it done properly at Arcadia Rug Spa!”Mr L Davies - Northwich
Alex Freke-Morin
19:40 15 Jul 17
Great guys who know exactly what they are doing. Strongly recommended.
OllyTheGamingCreeper OllytheGamingCreeper
16:38 30 Nov 16
Fantastic cleaning job on my rug! Looks brand new again! Top quality service! Highly recommend! Thank you so much
Anthony Zvirblis
12:19 24 Apr 18
We had two rugs that had become very dirty through owning two dogs and also damaged by trying to clean them ourselves in our bath at home. Never again! We not only damaged the rug but we also damaged our bath by scratching it with sand from the rug. Sian and Derek helped repair and clean them superbly. They looked brand new when we got them back! Highly recommended service. We will be going back with my mums dirty rugs soon!
Norman POTTS
19:01 09 May 18
Great service from a great small company. Found these on the web and the service from the out set was excellent, sent them a picture and the quote for two rugs came straight back. Dropped the rugs off and a week later as promised they were ready.Good price for the cleaning and really happy with the cleaning standard like new now as we had a dog that passed on so time to have the rugs cleaned properly as trying to do your self never as good as Acadia rug spa.Many thanks to the team for a excellent job.
Kenneth Williams
12:31 23 May 18
First class - personal but very professional attention. Impressed with the rug cleaning process and delighted with the result. Visitors thought we had bought a new rug.No hesitation in recommending this firm.
Aurelijus Grusas
19:47 25 Sep 18
Best place for top quality rug cleaning in Cheshire and Northwest. Very skilled technicians and thorough service. Great oriental rug repair service if anything needs mending, overall five star service. Highly recommended. All rugs we have taken to them are cared for and thoroughly restored. 👍
joy harding
14:13 11 Oct 18
We were given a large chinese rug which was about 20 years old so it was in need of a clean.. Derek was extremely helpful and honest, warning us before seeing it that it might not be worth doing. However when he saw it he advised us to proceed. We're delighted with the results. The rug feels so good and definitely much cleaner. It's obviously quite expensive having a rug cleaned wherever you go and at least this company know what they are doing and I do think they would not have proceeded if they didn't think it was worthwhile. It's important to have faith in a company these days. Thank you
June Freel
07:06 04 Oct 18
Friendly and helpful. Well kitted our operation for. Range of sizes and types of rug. My runner that’s been in the garage for 12 years looks as good as new!
Paul Duce
15:58 27 Sep 18
Brought in 3 rugs, one of which was still grubby after a traditional carpet clean a few weeks ago - bloke was total rubbish.I don't know where they keep the C.C.F.'s (Carpet Cleaning Fairies) during the day, but all I can say is their cleaning is total magic - if you have a coloured oriental rug, bring your sun glasses when you collect as your rug will sparkle and one of mine was 30+ years old.Add that to their knowledge of my rugs, where they came from and how to regularly clean them properly and I cannot see how anyone can touch them (or their fairies) for such expertise.Paul & Marjorie Duce
Dan Williams
22:14 26 Sep 18
These people brought my 100 year old rug back to life! Experts in what they do! Recommend 100%
Elizabeth Dowd
08:18 17 Nov 18
A fantastic service, and amazing results. My old cream (and very grubby) rug came up a treat. Their level of customer service and passion for the job is rare to see these days and if that wasn’t enough, they are very competitive on price too.
Shaun Newall
17:41 25 Oct 18
First class service, we have just had a second oriental wool rug cleaned by Derek and Sian that had pet stains we thought would not come out how wrong could we be they worked their magic keeping us fully informed and returned the rug (approx. 40 yrs old) looking like new .I would have no hesitation recommending them .
Lee R
00:17 07 Dec 18
Will not be using again, far to expensive and not a great result. Wish I would have saved my money or gone else where
lesley mckinlaywhyte
16:52 13 Mar 19
Excellent service and really friendly, took in 4 smelly dirty rugs and they looked like new again thankyou
Video Testimonial
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Our Facebook Reviews
Sarah Kenders Kendrick
2019-03-01T11:16:43+0000
Wow!! My rug looks brand new & im so glad I never threw it away. Sian & Derrick are highly recommended & 100% i will return. Thanks guys!!!
Adele Mckenzie
2019-01-26T12:25:40+0000
My life savers ! My rug looks fresh and brand new! Thank you definitely recommend to anyone who wants there rug cleaned. Very quick and fast and very professional �
Heather Lofkin
2019-01-15T17:34:47+0000
I have an elderly dog who has accidents, my rug didn’t smell great and had a few stains on it I saw once I took it to be cleaned. ( didn’t see them at home) I’ve just picked it up and I’m gob smacked! All stains and bad smells gone, completely. It looks as good as new!!Highly recommend Arcadia Rug SpaThank you!
Bella Rowley
2018-12-13T12:03:46+0000
Absolutely over the moon with my rug! After discovering my cat had been peeing on it I put it out in the garden with intention of cleaning it myself, and that’s where it stayed for months 🙈 was going to throw it out when I come across this page and thought what have I got to lose? Wasn’t expecting them to be able to save it and I’ve collected it and it looks better than it did when it was new!!!! Cannot recommend them enough! Thankyou x
Robyn Mealor
2018-11-11T20:07:14+0000
The guys here did a fabulous job of cleaning my shaggy rug! It’s now got a brand new lease of life at a fraction of the cost of buying a new one! So pleased thank you 😊
Adele Chippendale
2018-11-09T12:18:51+0000
What an amazing place. Absolutely brilliant. moved to France and bought a beautiful patchwork pure wool rug/carpet for an song. As it was 2nd hand it needed a good clean. So on my next trip to the UK the rug had to go with me. The rug is now like NEW thanks to these amazing people. 5 stars rating without a doubt. thank you so much.
Sharon Louise Smith
2018-11-03T15:06:50+0000
thank you for bringing my rug back to life after our little visitors decided to claim it for themselves. It's just like new and smells lovely!!
Lara Hough
2018-10-23T17:13:29+0000
Amazing service from start to finish, would highly recommend Sian and derek if you were wanting your rugs pampered
Paul Clapham
2018-09-26T10:37:27+0000
Sian and Derek are true rug cleaning professionals, what they do not know about rug cleaning is not worth knowing!
Gareth John Whalley
2018-08-22T17:02:25+0000
5⭐️Thought our ikea rug was ruined, filthy and completely flattened and impossible to hoover out all the bits, it was grim. We were wrong, it is now smelling like a new carpet and soft and fluffed up again. Couldn’t be happier, cheers.
Jeanette Anderson
2018-08-06T17:58:36+0000
The customer service was excellent and the attention to detail I had a rug cleaned which is in my treatment room and was stained with essential oils,this came up as good as new.Thanks very much.
Mandy Cheek
2018-07-11T20:35:57+0000
Excellent service at Arcadia. I have had 3 rugs cleaned and one repaired and have been delighted with the results each time.
Rachel Whittaker
2018-06-25T18:32:18+0000
Can't believe how amazing my rug looks and smells! Well worth every penny, it looks brand new again. Thank you x
Steve Chapman
2018-06-22T22:08:26+0000
Just want to say a massive thank you to Sian & Derek at Arcadia Rug Spa for doing such a brilliant job in fixing a hole in a Kilim rug for me.....professional service from start to finish & some great advice....... couldn't recommend them enough if you ever have rug problems or damage......
Judie Von Der Fecht
2018-06-11T15:04:36+0000
Took our tired, dull, flat rug to Arcadia and they produced a miracle! Pile completely revived, rug beautifully soft and colours so bright! Absolutely wonderful job done!
Stacey Louise
2018-04-18T20:11:24+0000
Took my rug into Arcadia, they have done a fantastic job and it looks better than new! Highly recommended and will definitely use again.
Carolyn Clarke
2018-04-13T18:21:32+0000
Just got my rug back from Arcadia and it’s like a new rug! Thank you!!
Anne Donohue
2018-03-14T11:51:42+0000
I wouldn't use anyone else.Amazing hardworking skilled and talented people running this business.Thank you both so much.
Kathryn Oxley
2017-11-29T13:16:44+0000
Just received my rug back and I thought it would be impossible to clean !!, Arcadia rug has brought my rug back to life and removed every stain 😊 It's like brand new again thanks so much
Kaylie Marchant
2017-09-21T10:11:56+0000
Fantastic thank you my rug is like new fluffy and clean again!!! Very friendly and helpful would definitely recommend �
Sue Moorhouse
2017-08-11T11:27:05+0000
Fantastic professional service. Indian rug cleaned so it really looks like new.Highly recommend.
Andy Hogarth
2017-06-25T19:17:50+0000
Fantastic company, as a professional carpet cleaner that doesn't offer off site cleaning I gladly give Arcadia details to my customers, another level of rug cleaning, knowledge and fantastic service, amazingly well equipped spa and very very experienced guys... keep up the amazing work �
Sally Hazlehurst
2017-04-29T19:28:38+0000
I recently had my rug cleaned by your company and I can honestly say when I got it back off yourselves it was like getting a brand new rug back. A fantastic company running an exceptional rug cleaning service. I would highly recommend and will be using you again in the future. Many thanks.
Andy Doyle
2017-03-13T20:57:56+0000
So I dropped my or should I say the dogs rug off on Friday after a little dog vom accident.It is a long pile rug that Stewie � loves eating his treats on and generally lounging about on and has done for quite a while.I have occasionally took it outside for a beating , the rug not stewie and yes lots of muck comes out of the rug...However after two days at the rug spa it is like new again and lots of dog treat bits were blown out during the cleaning process.Absolutely fantastic service !!!!����Andy & Stewie
Elaine Pollitt
2017-02-28T20:13:59+0000
Picked our rug up this afternoon, it's been cleaned beautifully and looks like new! Highly recommend Arcadia! Good friendly service and reasonable prices. Thank you so much
Danielle Turner
2017-02-28T20:05:20+0000
Absolutely amazing! These guys work really hard and returned my rug like new! Highly recommended!
Karen Salmon
2016-12-14T16:36:43+0000
Great service from Arcadia Rug Spa. I won't use anyone else to clean my rugs. �
More Rug Cleaning reviews
Dear Sian. I just wanted to thank you all for the fabulous job you have done on our rug. We have only just been able to open it up and have a look ( our downstairs is still without flooring following the leak last November) as we have had to put it in a spare bedroom for now. The colours have come up beautifully and it looks brand new. My husband is quietly thrilled as we had been so dubious about having it cleaned In this country. ( He is Turkish and we bought the rug in Izmir back in 2004). Having watched your online video I was pretty certain you could do the job and you certainly have!! Thank you for the friendly and helpful service and the fabulously professional cleaning job! Magic!
Mrs F Atay
Best of Arcadia Rug Spa
- Local Specialist Rug Cleaners
- Dedicated Rug Cleaning Spa
- State of the art Rug Cleaning Equipment
- We are Members of Woolsafe
- Customer Satisfaction guarantee
- Proud Members of TACCA
- Collection and Return Service
- Open 6 days a week Just drop in
- Don’t need to make an appointment
- Local Independent Family Business
- Pet and Child Friendly Products
- Specialists in Stain and Odour Treatments
- Expert Repair and Restoration Service
- Customer Parking, Easy access
- Fire and Flood damage Restoration
All Types of Rugs Cleaned
- Oriental Rugs
- Persian Rugs
- Afghan Rugs
- Chinese Rugs
- Indian Rugs
- Pakistan Rugs
- Turkish Rugs
- Plush Shag Pile Rugs
- Sheep Skin and Hide Rugs
- Handkotted Rugs
- Tufted Rugs
- Flatweave and Kilim Rugs
- Silk Rugs
- Viscose and Art Silk Rugs
- Wool Rugs
Our 12 Step process
We have invested over the years in advanced, state of the art rug cleaning equipment.
Using this equipment, we follow a very thorough 12 step rug cleaning process which is extremely meticulous and careful and makes sure your rug is cleaned back to front and inside out to the highest standard possible.
We follow a comprehensive dry soil removal and wet soil removal approach and this makes sure that your rug will be expertly and effectively cleaned.
Our rug cleaning methods are suitable for all types of rugs whether it be a modern shaggy plush rug or an antique Persian carpet.
Keeping it in the family – Arcadia Rug Spa’s husband and wife team.
We are passionate about our business, and our repeat custom and large client base shows that we just love working with people. As a husband and wife team, we independently own and operate Arcadia Rug Spa, and as such, put our life, soul and passion into the company. We research,understand and undertake expert cleaning of a wide range of rugs and are perfectly placed in Northwich to cover the whole of the Cheshire county with our bespoke specialist rug cleaning services. Not only can we come to you, but you’re more than welcome to pay us a visit to drop off your rug, we have ample parking and there’s always a friendly welcome waiting for you from Derek and Sian.
Reach Us
Pick up the phone or send us an email with any questions you have.
Unit 7 Hartford Business Centre, Hartford, Northwich, Cheshire, CW8 2AB