Rug Cleaning and Rug Restoration Reviews

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Looking for Superior Rug Cleaning at an affordable price?

Arcadia Rug Spa have all the specialist equipment and knowledge to clean your rug with care.

Rug Cleaning Reviews

Please take a few moments to read through some of our customer reviews. This may help you with your decision, and also give you peace of mind that you are choosing the right company to clean your precious rug.

Arcadia Rug Spa
Based on 79 reviews
Cannot believe how well my rug turned out after being washed by Arcadia . Would highly recommend 👍
I had my rugs cleaned at Arcadia . I was amazed by the results. The rugs are really soft and shiny as they were new. I realised that by just superficially cleaning them as I did in the past , you cannot have this result of a deeply washed rug.Also the customer service is excellent and very polite.Many thanks Arcadia.
Derek West
Derek W.
As co owner I love cleaning rugs here at Arcadia rug spa. My wife does some amazing repairs while I get all those years of grime and dirt from the base of the rug. Its so rewarding to come to work when you love what you do. Obviously i recommend this place. 😁
John Churchill
John C.
Excellent service and very impressed with the removal of stains and cleanliness for our rejuvenated rugs, which we previously believed were beyond saving. Highly recomended.
5* cleaning and 5* customer service. Arcadia Rug Spa will be my go to place for all our rug cleaning. The rug was brought back to life after being very dirty. I Always like to support a local family business and Arcadia are top of their tree with price, service and results.
Cheshire Flat Pack
Cheshire Flat P.
Brought 3 rugs back to life after several hard years of wear and abuse by our (very hairy) cat... Brilliant service at an excellent price. Couldn't be happier and will definitely use again ourselves and recommend to anyone who needs a rug cleaned properly.
Carol Lomas
Carol L.
These guys cleaned a very thick rug for me that had been in a damp garage for a couple of years (after the dog was sick on it!) They rushed it through for me as it was coming with me to our new home in Florida and it was all very last minute, but it's like new! Would definitely recommend them 🙂
Debbie Hopkinson
Debbie H.
Brilliant service and lovely people who own the business both very professional and knew their rugs!!! A big thank you for cleaning my late mums rugs they have come up like new!!
Linda Sealey
Linda S.
I am delighted with the service received from Derek and Sian of Arcadia. My tapestry rug( very dirty and marked when I took it) is like new. Derek and Sian were a pleasure to deal with; the service was efficient, friendly and prompt. I will certainly be using them again.
Steve Leigh
Steve L.
We are extremely happy with our beautifully clean rug professionally done by Arcadia. The business is run by very helpful, knowledgeable and professional people. We were happy too with the cost of the cleaning which we thought was very reasonable. I have, in the past tried D.I.Y. cleaning with shop bought products, but have never been able to get the results achieved by Arcadia Rug Spa! Highly recommended!Many thanks, Steve & Amanda.
Donald MacRitchie
Donald M.
We recently had a large 50yr old Chinese rug repaired and cleaned by Arcadia. It has turned out fabulous - all the colours are back, the fringe edges repaired & bound expertly, and moth damage concealed through careful repair. We were going to send it off to be done but so glad we found Arcadia locally. The cost was a fraction of what we would have paid elsewhere.
Alan Smith
Alan S.
Very impressed with the quality of service and the friendliness of the staff. The pricing was very fair and I considered it very reasonable for the work. Highly recommended company.
Jane Wharton
Jane W.
Lovely people, Sian is so knowledgeable about rugs and was able identify ours. It came back beautifully clean and soft to the touch, after a stint as a doormat. The cost was very reasonable too. Overall an excellent result.
Richard Freakes
Richard F.
Brilliant rug repair after chewing by dog. Now impossible to see any damage.
Caroline Lloyd
Caroline L.
Brilliant service, my old and tatty rug is clean, looks much better and is no longer a trip hazard! (1908 Kazakh tribal rug).
Jo Ratcliffe
Jo R.
Great service from initial friendly call , to pick up ,to return of the 150 year old precious rug Looking for more things to clean now . Thankyou so much
excellent professional service! would definitely use again and recommend to anyone!
lesley mckinlaywhyte
lesley M.
Excellent service and really friendly, took in 4 smelly dirty rugs and they looked like new again thankyou
Wow!! My rug looks brand new & im so glad I never threw it away. Sian & Derrick are highly recommended & 100% i will return. Thanks guys!!!
Lynne Larley
Lynne L.
So pleased with the results will definitely recommend to anyone.
My life savers ! My rug looks fresh and brand new! Thank you definitely recommend to anyone who wants there rug cleaned. Very quick and fast and very professional �
Elizabeth Dowd
Elizabeth D.
A fantastic service, and amazing results. My old cream (and very grubby) rug came up a treat. Their level of customer service and passion for the job is rare to see these days and if that wasn’t enough, they are very competitive on price too.
The guys here did a fabulous job of cleaning my shaggy rug! It’s now got a brand new lease of life at a fraction of the cost of buying a new one! So pleased thank you 😊
What an amazing place. Absolutely brilliant. moved to France and bought a beautiful patchwork pure wool rug/carpet for an song. As it was 2nd hand it needed a good clean. So on my next trip to the UK the rug had to go with me. The rug is now like NEW thanks to these amazing people. 5 stars rating without a doubt. thank you so much.
thank you for bringing my rug back to life after our little visitors decided to claim it for themselves. It's just like new and smells lovely!!
Shaun Newall
Shaun N.
First class service, we have just had a second oriental wool rug cleaned by Derek and Sian that had pet stains we thought would not come out how wrong could we be they worked their magic keeping us fully informed and returned the rug (approx. 40 yrs old) looking like new .I would have no hesitation recommending them .
Amazing service from start to finish, would highly recommend Sian and derek if you were wanting your rugs pampered
joy harding
joy H.
We were given a large chinese rug which was about 20 years old so it was in need of a clean.. Derek was extremely helpful and honest, warning us before seeing it that it might not be worth doing. However when he saw it he advised us to proceed. We're delighted with the results. The rug feels so good and definitely much cleaner. It's obviously quite expensive having a rug cleaned wherever you go and at least this company know what they are doing and I do think they would not have proceeded if they didn't think it was worthwhile. It's important to have faith in a company these days. Thank you
Nicola Hulme
Nicola H.
Fantastic service!
June Freel
June F.
Friendly and helpful. Well kitted our operation for. Range of sizes and types of rug. My runner that’s been in the garage for 12 years looks as good as new!
Steve Chapman
Steve C.
Just want to say a massive thank you to Sian & Derek at Arcadia Rug Spa for doing such a brilliant job in fixing a hole in a Kilim rug for me.....professional service from start to finish & some great advice....... couldn't recommend them enough if you ever have rug problems or damage......
Paul Duce
Paul D.
Brought in 3 rugs, one of which was still grubby after a traditional carpet clean a few weeks ago - bloke was total rubbish.I don't know where they keep the C.C.F.'s (Carpet Cleaning Fairies) during the day, but all I can say is their cleaning is total magic - if you have a coloured oriental rug, bring your sun glasses when you collect as your rug will sparkle and one of mine was 30+ years old.Add that to their knowledge of my rugs, where they came from and how to regularly clean them properly and I cannot see how anyone can touch them (or their fairies) for such expertise.Paul & Marjorie Duce
Karen Salmon
Karen S.
Always an excellent service from a very friendly and professional local company.
M Tech
M T.
Highly recommend Rug Spa, Perfect company to deal with a completely professional in what they do. 5 Star!
Dan Williams
Dan W.
These people brought my 100 year old rug back to life! Experts in what they do! Recommend 100%
Sian and Derek are true rug cleaning professionals, what they do not know about rug cleaning is not worth knowing!
Aurelijus Grusas
Aurelijus G.
Best place for top quality rug cleaning in Cheshire and Northwest. Very skilled technicians and thorough service. Great oriental rug repair service if anything needs mending, overall five star service. Highly recommended. All rugs we have taken to them are cared for and thoroughly restored. 👍
Sian Smith
Sian S.
Really friendly and professional service. I had two rugs cleaned and repaired beautifully. Definitely recommend
5⭐️Thought our ikea rug was ruined, filthy and completely flattened and impossible to hoover out all the bits, it was grim. We were wrong, it is now smelling like a new carpet and soft and fluffed up again. Couldn’t be happier, cheers.
The customer service was excellent and the attention to detail I had a rug cleaned which is in my treatment room and was stained with essential oils,this came up as good as new.Thanks very much.
Excellent service at Arcadia. I have had 3 rugs cleaned and one repaired and have been delighted with the results each time.
Just want to say a massive thank you to Sian & Derek at Arcadia Rug Spa for doing such a brilliant job in fixing a hole in a Kilim rug for me.....professional service from start to finish & some great advice....... couldn't recommend them enough if you ever have rug problems or damage......
Took our tired, dull, flat rug to Arcadia and they produced a miracle! Pile completely revived, rug beautifully soft and colours so bright! Absolutely wonderful job done!
Kenneth Williams
Kenneth W.
First class - personal but very professional attention. Impressed with the rug cleaning process and delighted with the result. Visitors thought we had bought a new rug.No hesitation in recommending this firm.
Anthony Zvirblis
Anthony Z.
We had two rugs that had become very dirty through owning two dogs and also damaged by trying to clean them ourselves in our bath at home. Never again! We not only damaged the rug but we also damaged our bath by scratching it with sand from the rug. Sian and Derek helped repair and clean them superbly. They looked brand new when we got them back! Highly recommended service. We will be going back with my mums dirty rugs soon!
Took my rug into Arcadia, they have done a fantastic job and it looks better than new! Highly recommended and will definitely use again.
Just got my rug back from Arcadia and it’s like a new rug! Thank you!!
I wouldn't use anyone else.Amazing hardworking skilled and talented people running this business.Thank you both so much.
Fantastic service reasonably prices. Can't fault.
Robert Robertson
Robert R.
I've used Arcadia in the past, but recently tried out their off site rug cleaning service in Hartford. I have a large Chinese rug and a sheep skin rug both came back looking better than they were when bought new. Always a pleasure to deal with Derek and his wife. Thank you Bob
Andrew Molyneux
Andrew M.
First class service
Fantastic thank you my rug is like new fluffy and clean again!!! Very friendly and helpful would definitely recommend �
Fantastic professional service. Indian rug cleaned so it really looks like new.Highly recommend.
Alex Freke-Morin
Alex F.
Great guys who know exactly what they are doing. Strongly recommended.
Fantastic company, as a professional carpet cleaner that doesn't offer off site cleaning I gladly give Arcadia details to my customers, another level of rug cleaning, knowledge and fantastic service, amazingly well equipped spa and very very experienced guys... keep up the amazing work �
I recently had my rug cleaned by your company and I can honestly say when I got it back off yourselves it was like getting a brand new rug back. A fantastic company running an exceptional rug cleaning service. I would highly recommend and will be using you again in the future. Many thanks.
So I dropped my or should I say the dogs rug off on Friday after a little dog vom accident.It is a long pile rug that Stewie � loves eating his treats on and generally lounging about on and has done for quite a while.I have occasionally took it outside for a beating , the rug not stewie and yes lots of muck comes out of the rug...However after two days at the rug spa it is like new again and lots of dog treat bits were blown out during the cleaning process.Absolutely fantastic service !!!!����Andy & Stewie
Picked our rug up this afternoon, it's been cleaned beautifully and looks like new! Highly recommend Arcadia! Good friendly service and reasonable prices. Thank you so much
Absolutely amazing! These guys work really hard and returned my rug like new! Highly recommended!
Chris Sassen
Chris S.
Great service well recommended
Great service from Arcadia Rug Spa. I won't use anyone else to clean my rugs. �
Lauren Burke
Lauren B.
Fantastic cleaning job on my rug! Looks brand new again! Top quality service! Highly recommend! Thank you so much
Russell Chadd
Russell C.
The best care for your rugs, excellent service!

More Rug Cleaning reviews

Dear Sian. I just wanted to thank you all for the fabulous job you have done on our rug. We have only just been able to open it up and have a look ( our downstairs is still without flooring following the leak last November) as we have had to put it in a spare bedroom for now. The colours have come up beautifully and it looks brand new. My husband is quietly thrilled as we had been so dubious about having it cleaned In this country. ( He is Turkish and we bought the rug in Izmir back in 2004). Having watched your online video I was pretty certain you could do the job and you certainly have!! Thank you for the friendly and helpful service and the fabulously professional cleaning job! Magic!

Mrs F Atay


Approved TACCA members
Customer Satisfaction for rug cleaning guaranteed
Woolsafe approved for wool rug cleaning
Over 10 years experience in cleaning rugs

Best of Arcadia Rug Spa

  • Local Specialist Rug Cleaners
  • Dedicated Rug Cleaning Spa
  • State of the art Rug Cleaning Equipment
  • We are Members of Woolsafe
  • Customer Satisfaction guarantee
  • Proud Members of TACCA
  • Collection and Return Service
  • Open 6 days a week Just drop in
  • Don’t need to make an appointment
  • Local Independent Family Business
  • Pet and Child Friendly Products
  • Specialists in Stain and Odour Treatments
  • Expert Repair and Restoration Service
  • Customer Parking, Easy access
  • Fire and Flood damage Restoration

All Types of Rugs Cleaned

  • Oriental Rugs
  • Persian Rugs
  • Afghan Rugs
  • Chinese Rugs
  • Indian Rugs
  • Pakistan Rugs
  • Turkish Rugs
  • Plush Shag Pile Rugs
  • Sheep Skin and Hide Rugs
  • Handkotted Rugs
  • Tufted Rugs
  • Flatweave and Kilim Rugs
  • Silk Rugs
  • Viscose and Art Silk Rugs
  • Wool Rugs

Our 12 Step Rug Cleaning process

We have invested over the years in advanced, state of the art rug cleaning equipment.

Using this equipment, we follow a very thorough 12 step rug cleaning process which is extremely meticulous and careful and makes sure your rug is cleaned back to front and inside out to the highest standard possible.

We follow a comprehensive dry soil removal and wet soil removal approach and this makes sure that your rug will be expertly and effectively cleaned.

Our rug cleaning methods are suitable for all types of rugs whether it be a modern shaggy plush rug or an antique Persian carpet.

Derek and Sian West Arcadia Rug Spa Rug Cleaning in Cheshire

Keeping it in the family – Arcadia Rug Spa’s husband and wife team.

We are passionate about our business, and our repeat custom and large client base shows that we just love working with people. As a husband and wife team, we independently own and operate Arcadia Rug Spa, and as such, put our life, soul and passion into the company. We research,understand and undertake expert cleaning of a wide range of rugs and are perfectly placed in Northwich to cover the whole of the Cheshire county with our bespoke specialist rug cleaning services. Not only can we come to you, but you’re more than welcome to pay us a visit to drop off your rug, we have ample parking and there’s always a friendly welcome waiting for you from Derek and Sian.

Reach Us

Pick up the phone or send us an email with any questions you have.

Unit 7 Hartford Business Centre, Hartford, Northwich, Cheshire, CW8 2AB

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