Google Rating

4.8

Based on 57 reviews

Arcadia Rug Spa

4.8

heather gill

16:34 27 Jul 21

matthew jones

14:41 12 Jul 21

Excellent service. Our rug had a stain and came back as good as new. Derek and Sian responded quickly to emails and always let me know the work they were carrying out on the rug. Would recommend to anyone and will definitely use them again in the future!

D Young

17:11 03 Jun 21

Had my large sheepskin rug repaird and cleaned. Was very impressed from my initial phone call to enquire to receiving my rug back good as new. Sian and Derek provide a first class service at a very reasonable cost, I'm just so glad to have found them 🙂

Mum Oftwo

13:15 19 May 21

I recently used this company to clean 2 Persian rugs that were my mum's. From start to finish they were great, really informative and knowledgeable about the 2 rugs I took in.They were pretty grubby from being stored, not now... They look amazing! The colours look bright and the wool feels so soft. I'm sure my mum would be thrilled with them and will be glad that I can now make use of them again.Will definitely be using again!

David Moore

23:56 11 Dec 20

Two rugs cleaned and repaired for a very fair price. We've discovered new colours in rugs that have been down for 18 years. Lovely job!

Gudlaugur Gudlaugsson

21:32 29 Nov 20

As a Professional cleaner my self after seeing a video on YouTube i can say they are professional 100%i would do business here 100%

Julie Porter-Bradshaw

13:40 18 Nov 20

I had 2 CREAM thick pile rugs that i was quite embarrassed how dirty they had become. The service was 2 weeks during the covid lockdown.They now look like new , i won't let anyone walk on them , very pleased

M Cooper

14:51 17 Nov 20

Excellent service from Arcadia Rug Spa. My sheepskin rug came back in perfect condition, clean & just like new! I was really impressed with the service offered. Communication excellent & price was very good value. Thank you. Mel

Barbara Bladen

11:36 12 Nov 20

I was quite apprehensive about the cleaning and refringing of my expensive 100% wool rug. I need not have worried. It was returned to me yesterday and I am absolutely thrilled with the result. The colours are glowing and the new fringe is immaculate.Sian and Derek were a pleasure to deal with, Sian provided a written estimate, a realistic time frame and communication was excellent throughout. When Derek returned the rug, he was so helpful in unpacking and relaying the rug, even helping me lift a heavy coffee table back into place. As an older woman living on my own, I was particularly appreciative of this help.I wholeheartedly recommend Arcadia Rug Spa and wish Sian and Derek continued success with their business.

Hekla Sisan H

10:22 24 Sep 20

We've been with Arcadia Rug Spa for a year and love the service. We've had two cleaners, Cleo and Laianne, and both have been super efficient and professional. They navigated our pets without a problem from day one and always leave the place looking perfect.

Rob C

22:55 21 Jul 20

I was extremely impressed with the service I received from Arcadia Rug Spa. I took a 30 year old rug to be cleaned and repaired. Sian and Derek worked wonders and restored the rug to its former glory.

Richard Cobern

14:03 17 Mar 20

Top notch. Amazed how rugs that were on there verge of being thrown out have come back looking like new.

Andrew Kneale

11:39 15 Mar 20

Will Woods

16:08 21 Feb 20

Great Job done. The rugs back looking glorious !

Hi Hi

22:47 16 Feb 20

Over the moon with my cleaned to perfection rugs!Thank you to Arcadia Rug Spa top team work!

Charlotte Ogley

22:13 11 Feb 20

gagliam2000

12:34 13 Oct 19

I had my rugs cleaned at Arcadia . I was amazed by the results. The rugs are really soft and shiny as they were new. I realised that by just superficially cleaning them as I did in the past , you cannot have this result of a deeply washed rug.Also the customer service is excellent and very polite.Many thanks Arcadia.

Derek West

13:01 13 Sep 19

As co owner I love cleaning rugs here at Arcadia rug spa. My wife does some amazing repairs while I get all those years of grime and dirt from the base of the rug. Its so rewarding to come to work when you love what you do. Obviously i recommend this place. 😁

Ian “I64” P

16:14 30 Aug 19

John Churchill

17:52 19 Aug 19

Excellent service and very impressed with the removal of stains and cleanliness for our rejuvenated rugs, which we previously believed were beyond saving. Highly recomended.

Cheshire Flat Pack

14:52 30 Jul 19

Brought 3 rugs back to life after several hard years of wear and abuse by our (very hairy) cat... Brilliant service at an excellent price. Couldn't be happier and will definitely use again ourselves and recommend to anyone who needs a rug cleaned properly.

Carol Lomas

18:18 28 Jun 19

These guys cleaned a very thick rug for me that had been in a damp garage for a couple of years (after the dog was sick on it!) They rushed it through for me as it was coming with me to our new home in Florida and it was all very last minute, but it's like new! Would definitely recommend them :)

Debbie Hopkinson

18:42 22 Jun 19

Brilliant service and lovely people who own the business both very professional and knew their rugs!!! A big thank you for cleaning my late mums rugs they have come up like new!!

Linda Sealey

21:34 21 Jun 19

I am delighted with the service received from Derek and Sian of Arcadia. My tapestry rug( very dirty and marked when I took it) is like new. Derek and Sian were a pleasure to deal with; the service was efficient, friendly and prompt.I will certainly be using them again.

Steve Leigh

09:20 17 Jun 19

We are extremely happy with our beautifully clean rug professionally done by Arcadia. The business is run by very helpful, knowledgeable and professional people. We were happy too with the cost of the cleaning which we thought was very reasonable. I have, in the past tried D.I.Y. cleaning with shop bought products, but have never been able to get the results achieved by Arcadia Rug Spa! Highly recommended!Many thanks, Steve & Amanda.

Donald MacRitchie

14:57 15 Jun 19

We recently had a large 50yr old Chinese rug repaired and cleaned by Arcadia. It has turned out fabulous - all the colours are back, the fringe edges repaired & bound expertly, and moth damage concealed through careful repair. We were going to send it off to be done but so glad we found Arcadia locally. The cost was a fraction of what we would have paid elsewhere.

Alan Smith

08:57 10 Jun 19

Very impressed with the quality of service and the friendliness of the staff. The pricing was very fair and I considered it very reasonable for the work. Highly recommended company.

Jane Wharton

09:09 07 Jun 19

Lovely people, Sian is so knowledgeable about rugs and was able identify ours. It came back beautifully clean and soft to the touch, after a stint as a doormat. The cost was very reasonable too. Overall an excellent result.

Richard Freakes

15:48 29 May 19

Brilliant rug repair after chewing by dog. Now impossible to see any damage.

Caroline Lloyd

23:25 30 Apr 19

Brilliant service, my old and tatty rug is clean, looks much better and is no longer a trip hazard!(1908 Kazakh tribal rug).

Jo Ratcliffe

17:26 07 Apr 19

Great service from initial friendly call , to pick up ,to return of the 150 year old precious rugLooking for more things to clean now . Thankyou so much

Jan Mashlan

13:31 06 Apr 19

lesley mckinlaywhyte

16:52 13 Mar 19

Excellent service and really friendly, took in 4 smelly dirty rugs and they looked like new again thankyou

Lynne Larley

16:23 29 Jan 19

So pleased with the results will definitely recommend to anyone.

Lee R

12:40 13 Dec 18

Will not be using again, far to expensive and not a great result. Wish I would have saved my money or gone else where(writing this here in response to the below response to my review - this is not a fake review, I left this review on your service because it is my opinion. I was not happy when getting the rug home it did not look much different than before the clean. Yes I could have come back with it but you didn't do a good job in the first place, I do not like the confrontation and I don't have the time. If anything I feel the reviews already placed on this business are more than likely fake!)

pete

09:44 17 Nov 18

Elizabeth Dowd

08:18 17 Nov 18

A fantastic service, and amazing results. My old cream (and very grubby) rug came up a treat. Their level of customer service and passion for the job is rare to see these days and if that wasn’t enough, they are very competitive on price too.

Shaun Newall

17:41 25 Oct 18

First class service, we have just had a second oriental wool rug cleaned by Derek and Sian that had pet stains we thought would not come out how wrong could we be they worked their magic keeping us fully informed and returned the rug (approx. 40 yrs old) looking like new .I would have no hesitation recommending them .

joy harding

14:13 11 Oct 18

We were given a large chinese rug which was about 20 years old so it was in need of a clean.. Derek was extremely helpful and honest, warning us before seeing it that it might not be worth doing. However when he saw it he advised us to proceed. We're delighted with the results. The rug feels so good and definitely much cleaner. It's obviously quite expensive having a rug cleaned wherever you go and at least this company know what they are doing and I do think they would not have proceeded if they didn't think it was worthwhile. It's important to have faith in a company these days. Thank you

Nicola Hulme

13:57 05 Oct 18

Fantastic service!

June Freel

07:06 04 Oct 18

Friendly and helpful. Well kitted our operation for. Range of sizes and types of rug. My runner that’s been in the garage for 12 years looks as good as new!

Steve Chapman

10:40 01 Oct 18

Just want to say a massive thank you to Sian & Derek at Arcadia Rug Spa for doing such a brilliant job in fixing a hole in a Kilim rug for me.....professional service from start to finish & some great advice....... couldn't recommend them enough if you ever have rug problems or damage......

Paul Duce

15:58 27 Sep 18

Brought in 3 rugs, one of which was still grubby after a traditional carpet clean a few weeks ago - bloke was total rubbish.I don't know where they keep the C.C.F.'s (Carpet Cleaning Fairies) during the day, but all I can say is their cleaning is total magic - if you have a coloured oriental rug, bring your sun glasses when you collect as your rug will sparkle and one of mine was 30+ years old.Add that to their knowledge of my rugs, where they came from and how to regularly clean them properly and I cannot see how anyone can touch them (or their fairies) for such expertise.Paul & Marjorie Duce

Karen Salmon

09:48 27 Sep 18

Always an excellent service from a very friendly and professional local company.

Mason

22:17 26 Sep 18

Highly recommend Rug Spa, Perfect company to deal with a completely professional in what they do. 5 Star!

Dan Williams

22:14 26 Sep 18

These people brought my 100 year old rug back to life! Experts in what they do! Recommend 100%

Aurelijus Grusas

19:47 25 Sep 18

Best place for top quality rug cleaning in Cheshire and Northwest. Very skilled technicians and thorough service.Great oriental rug repair service if anything needs mending, overall five star service.Highly recommended. All rugs we have taken to them are cared for and thoroughly restored.👍

ZEYLIT

13:28 16 Sep 18

Terrible attitude terrible service by one lady in particular in the northwich area. Very unprofessional. Thin individual with strawberry blonde hair tied back quite hard faced. Very disappointing

Sian Smith

06:08 28 Aug 18

Really friendly and professional service. I had two rugs cleaned and repaired beautifully. Definitely recommend

Kenneth Williams

12:31 23 May 18

First class - personal but very professional attention. Impressed with the rug cleaning process and delighted with the result. Visitors thought we had bought a new rug.No hesitation in recommending this firm.

Anthony Zvirblis

12:19 24 Apr 18

We had two rugs that had become very dirty through owning two dogs and also damaged by trying to clean them ourselves in our bath at home. Never again! We not only damaged the rug but we also damaged our bath by scratching it with sand from the rug.Sian and Derek helped repair and clean them superbly. They looked brand new when we got them back! Highly recommended service.We will be going back with my mums dirty rugs soon!

Robert Robertson

14:14 30 Nov 17

I've used Arcadia in the past, but recently tried out their off site rug cleaning service in Hartford. I have a large Chinese rug and a sheep skin rug both came back looking better than they were when bought new. Always a pleasure to deal with Derek and his wife. Thank you Bob

Andrew Molyneux

14:21 15 Oct 17

First class service

Alex Freke-Morin

19:40 15 Jul 17

Great guys who know exactly what they are doing. Strongly recommended.

Chris Sassen (C2447)

10:50 15 Feb 17

Great service well recommended

Lauren Burke

16:38 30 Nov 16

Fantastic cleaning job on my rug! Looks brand new again! Top quality service! Highly recommend! Thank you so much

Russell Chadd

17:47 23 Oct 16

The best care for your rugs, excellent service!

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Arcadia Rug Spa – Rug cleaning in Cheshire

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What our Customers say about our rug cleaning and rug repair service in Cheshire

At Arcadia Rug Spa we will always lovingly restore your rugs to their former glory and ensure they are cleaned correctly to the best possible standards.

Keeping it in the family – Arcadia’s husband and wife team.

Here you can upload a picture of your rug that you would like cleaning. Adding a picture of your rug helps us by showing what the construction of your rug is and therefore we are able to give you a better idea of costs and the cleaning procedure that will best suit your rug.

Please see the example picture above for the correct way of taking a photograph of your rug to send to us. It is important that you take the photograph in the same way as the example picture of the Afghan Chobi rug.

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